Shipping & Returns Policy
At Erok Designs nothing means more to us than bringing our customers great value and service. We pride ourselves on our ability to deliver your chosen pieces as quickly as possible which is why all of our items are in stock and do not come from overseas. Further we aim to beat our customers’ expectations by offering a free shipping option on all orders within Australia.
Free Delivery, Australia Post Registered Post or Parcel. Expect your delivery in 5-7 business days.
$10 for Australia Post Express Delivery (please check on the AusPost website to check if you are in the express network). Expect your delivery in 1-3 business days.
You will be able to track your order live via the following link.
For security of your purchase from erokdesigns.com.au a signature on delivery is required therefore please ensure there will be someone available at the delivery address business hours Monday to Friday, otherwise collection from your local post office will be necessary.
All items will be shipped within 24 hours or the next business day – Guaranteed.
For any further information regarding delivery please contact us at email@example.com
At this stage we are not processing international orders.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a proof of purchase which is normally your order number. Certain components such as clasps and earring hooks are particularly delicate. You acknowledge that our products require special care and storage and we cannot accept returns caused from mistreatment or neglect of our products
Before returning a product you must email firstname.lastname@example.org to discuss your return and obtain authorisation to return the goods. Please do not send your purchase back to us without first contacting us at email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item (subject to availability), send us an email at email@example.com with your order number for further instructions.
To return your product, you should mail your product to:
PO Box 1408
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping (if applicable) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item back to us we highly recommend you use a postage service with tracking such as registered post and forward us the tracking number. Customer satisfaction is of paramount importance to us but we cannot guarantee we will receive your item otherwise.